This policy establishes how we handle your personal data and usage details when you interact with our platform, including our website, mobile apps, or other services.

Please review this policy carefully to understand your rights and how we collect, use, and process your data. If you do not agree with these terms, please refrain from using our services.

Data We Collect and Use

Information You Provide

You may share details with us through our websites, apps, social media, or when subscribing to newsletters, creating accounts, or using our services.

CCTV Data

Some vehicles in our fleet have outward-facing dashboard cameras that may capture your image when you enter or exit.

Data from Your Employer

Corporate clients may provide your work-related details, such as name or email, to facilitate service use.

Third-party Sources

To prevent fraud, we may collect data from public records or third-party sources.

How We Use Your Data

We use your information to provide services like ground transportation, receipts, and booking confirmations, as well as to ensure operational efficiency. This includes fraud prevention, customer feedback handling, and personalizing your experience through custom offers or accessible services.

Technical Data We Gather

When accessing our website or apps, we automatically collect details such as your IP address, device information, and browsing activities.

Purpose of Collection

We utilize this information to optimize content, troubleshoot, analyze usage patterns, and maintain secure operations.

Cookies

We use cookies to analyze website performance, remember preferences, and enhance user experiences. For more details, visit allaboutcookies.org.

Data Sharing

We do not sell or rent your data. However, it may be shared with trusted service providers to support storage, payment processing, or legal needs. We also share data with authorities when legally required.

Your Rights

• Access: Request your personal data and how it’s used.

• Correction: Update inaccuracies in your data.

• Deletion: Request data deletion under specific circumstances.

• Restriction: Limit processing of your data while disputes are resolved.

• Objection: Oppose the processing of data for specific purposes.

Security Standards

We employ technical and organizational measures to secure your data but cannot guarantee total safety for transmissions over the internet. Once received, we safeguard it against unauthorized access or loss.

Retention and Deletion

We retain your data based on legal and business requirements:

• Account information is stored for 7 years post-service use.

• Communication records are kept for 5 years.

• Aggregate and anonymized data may be retained indefinitely.

If you wish to exercise your rights or have concerns, contact us at admin@carhirecanberra.

Summary of Changes

• Condensed wording: Simplified complex sentences for conciseness.

• Highlighted specifics: Focused on key areas like flexibility, earnings, and tailored data sections.

• Clarity and readability: Revised structure for ease of understanding.